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Our Services

Everything Your Business Needs โ€” Under One Roof

From live agents to AI automation, real-time chat to helpdesk ticketing โ€” Moore Contact Center handles every customer touchpoint professionally, 24/7.

Live Agents

Inbound Call Handling

Professional US-based agents answer your calls with your brand voice. Every caller gets a knowledgeable, courteous response โ€” every time, no matter when they call.

  • โœ“Skill-based routing ensures every caller reaches the right agent
  • โœ“Custom call scripts written for your brand and industry
  • โœ“Warm transfers with full briefing โ€” callers never repeat themselves
  • โœ“After-hours and overflow coverage so you never miss a call
  • โœ“Call recording and transcripts available in your portal
  • โœ“Real-time availability monitoring and agent performance tracking
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Always Answered

No voicemail. No missed opportunities. Every call answered by a professional agent who knows your business.

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Multi-Channel Support

Meet your customers where they are โ€” website chat, email, or phone. One team handles it all.

Multi-Channel

Live Chat & Email Management

Real-time chat support embedded on your website and professional email queue management โ€” both handled by our agents with AI assistance for lightning-fast, accurate responses.

  • โœ“Chat widget installed on your website โ€” we handle it all
  • โœ“AI-assisted responses help agents answer faster and more accurately
  • โœ“Email queue management with response time SLA tracking
  • โœ“Full conversation transcripts stored in your portal
  • โœ“Consistent brand voice across every channel
  • โœ“After-hours AI handles basic inquiries automatically
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NexDesk Powered

Helpdesk Ticketing & Support

Every interaction โ€” call, chat, or email โ€” automatically creates a trackable ticket in NexDesk, our integrated helpdesk platform. Nothing falls through the cracks.

  • โœ“Automatic ticket creation from every call, chat, and email
  • โœ“Priority and escalation routing based on issue type
  • โœ“Client-facing ticket portal โ€” your customers can check status
  • โœ“Resolution tracking with SLA management
  • โœ“Full interaction history per customer
  • โœ“Knowledge base for consistent agent answers
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Nothing Falls Through

Every interaction tracked, every issue resolved, every customer followed up โ€” automatically.

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Meet Cora

Our AI receptionist answers as your business, books appointments, and captures intake forms โ€” 24/7.

AI-Powered

AI Receptionist โ€” Cora

Cora is our most innovative service. She answers calls as your business 24/7 โ€” personalized to your brand, your services, and your industry. She books appointments, captures intake forms, and escalates to a live agent when needed.

  • โœ“Answers in under 2 rings โ€” 24 hours, 365 days a year
  • โœ“Personalized to your business, industry, and brand voice
  • โœ“Books appointments directly into your calendar during the call
  • โœ“Captures complete intake forms automatically
  • โœ“Live agent transfer with full briefing when needed
  • โœ“Flat rate โ€” no per-minute fees ever
From $49.95/mo
Flat rate ยท No contracts ยท No per-minute fees
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Real-Time

Reporting & Analytics

Full visibility into every interaction. Track call volumes, handle times, agent performance, and customer satisfaction โ€” all available in your real-time client portal, any time, on any device.

  • โœ“Live dashboard with real-time call and ticket data
  • โœ“Call volume, handle time, and answer rate tracking
  • โœ“Agent performance metrics and quality scores
  • โœ“Monthly performance review reports
  • โœ“Custom report exports for your records
  • โœ“Call recordings and full transcripts on demand
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Full Transparency

No black boxes. See exactly what's happening with your contact center โ€” live, always.

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We Make Calls Too

Appointment reminders, follow-ups, surveys โ€” we proactively reach out to your customers on your behalf.

Proactive

Outbound Campaigns

We don't just answer calls โ€” we make them. Our agents handle outbound campaigns to keep your customers engaged, your calendar full, and your satisfaction scores high.

  • โœ“Appointment reminders and confirmations
  • โœ“Lead follow-up and qualification calls
  • โœ“Customer satisfaction surveys after service
  • โœ“Re-engagement outreach for inactive customers
  • โœ“SMS and email campaign support
  • โœ“Full call logging and results reporting
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Common Questions

Frequently Asked Questions

Do I need to sign a long-term contract?
No. All Moore Contact Center plans are month-to-month. You can upgrade, downgrade, or cancel at any time. We earn your business every month.
How quickly can we go live?
Most clients are fully live within 24 hours. We handle all setup, configuration, and agent training. You just forward your number and we handle the rest.
Are your agents really US-based?
Yes, 100%. All of our agents and staff are based in the United States. No offshore agents, no language barriers.
Can I use AI and live agents together?
Absolutely โ€” that's our Tier 3 plan. Cora handles routine calls and escalates to a live agent when needed, with a full briefing so the caller never has to repeat themselves.
What industries do you serve?
We serve businesses across all industries โ€” HVAC, plumbing, law firms, dental offices, medical practices, real estate, salons, landscaping, property management, and many more. See our Industries page for details.
How does the client portal work?
Every client gets a secure login to their real-time portal where they can see call reports, form submissions, ticket status, recordings, and agent activity. Learn more on our Client Portal page.

Ready to Get Started?

Book a free consultation call and we'll have you live within 24 hours.

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