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Agent Resources

Moore Agent Desktop App

Your dedicated call handling experience โ€” full SIP audio, instant notifications, and seamless integration with Moore Contact Center.

Download

Get the Agent App

A single portable .exe file โ€” no installation required. Download, double-click, and you're ready to take calls.

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Moore Agent for Windows

Compatible with Windows 10 and 11, 64-bit. Single .exe file โ€” no installation required.

โฌ‡ Download for Windows
Windows 10 / 11 ยท 64-bit ยท No installation required
Features

Built for the Modern Contact Center Agent

Everything you need to handle calls professionally โ€” all in one lightweight desktop app.

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Full SIP Audio

Crystal clear calls via standard SIP. Dedicated audio path means reliable, professional quality on every call.

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Instant Notifications

Incoming calls flash your taskbar and show alerts instantly. Never miss a call even when the app is minimized.

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Always On Top

Pin the app above all windows so it's always visible and ready. Perfect for agents managing multiple tasks.

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Hold & Transfer

Place callers on hold, transfer to colleagues, and manage active calls with full call center controls.

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Call History

View and redial recent calls directly from the app. Full integration with Moore Contact Center call logs.

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Lightweight

Minimal resource usage. Runs quietly in the background, ready when you need it with no performance impact.

Setup

Up and Running in Minutes

Four simple steps to get started.

1

Download the App

Click the Download for Windows button above. The app is a single portable .exe file โ€” no installation required. Save it anywhere on your computer.

2

Run the App

Double-click Moore Agent 1.0.0.exe to launch. Save it to your Desktop for easy access โ€” just double-click each time you start work. No installation needed.

3

Connect with Your Credentials

Enter the server URL https://moorecontactcenter.com, your agent email, and password. The app handles SIP configuration automatically.

4

Start Taking Calls

Set your status to Available and you're ready. Inbound calls ring the app directly. Make outbound calls from the built-in dialpad.