Effective Date: September 1, 2026 · This policy applies to moorecontactcenter.com and all associated services.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and business information when you contact us or sign up for services
- Call recordings and transcripts when you use our contact center services
- Form submissions and intake data collected on behalf of our clients
- Usage data and analytics when you visit our website
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our contact center services
- Communicate with you about your account and our services
- Process and deliver call recordings, transcripts, and form submissions to our clients
- Send service notifications and updates
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Our clients — information collected on their behalf is shared with them as part of our service
- Service providers — third parties who help us operate our platform (hosting, email delivery, etc.)
- Legal authorities — when required by law or to protect our rights
4. Call Recordings
Calls handled by Moore Contact Center may be recorded for quality assurance and training purposes. Callers are notified of recording at the start of each call. Recordings are stored securely and accessible only to authorized personnel and the relevant client.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. All data is hosted on US-based servers.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings are typically retained for 90 days unless otherwise specified in your service agreement.
7. SMS Communications
If you opt in to receive SMS messages from Moore Connect Solutions LLC, you may receive messages related to your inquiry, support updates, and appointment confirmations. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.
8. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at info@moorecontactcenter.com. We will respond within 30 days.
9. Cookies
Our website uses cookies and similar technologies to improve your experience and analyze site traffic. You can control cookie settings through your browser preferences.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.
12. Contact Us
If you have questions about this privacy policy, please contact us:
- Email: info@moorecontactcenter.com
- Phone: (346) 616-9242
- Mail: Moore Connect Solutions LLC, Humble, TX 77346